We undertake measures to respect human rights in accordance with the International Bill of Human Rights (comprising the Universal Declaration of Human Rights and the International Covenants on Human Rights), the ILO Declaration on Fundamental Principles and Rights at Work, the Ten Principles of the United Nations Global Compact, and the Guiding Principles on Business and Human Rights. The Code of Conduct that we adopted states that we will respect human rights and diversity and strive to be an enterprise brimming with the joy of work and growth opportunities and so that we will emphasize consideration for human rights and respect for fundamental human rights.

In consideration of the human rights of the children who will be responsible for the future, we support the Children’s Rights and Business Principles established by international organizations and work to protect and promote the rights of children through our business.

We believe that human resources are our greatest assets. In accordance with our corporate philosophy of "Take on what our society needs now," we don’t choose human resources, but rather, based on our value of establishing a diverse workforce and assigning the right person to the right position, we achieve diversity by hiring people without sorting them according to gender, age, nationality, or the hours when they can work. Our objective is that as a result of this effort, we will be a company that continues to be selected by human resources. This is our fundamental value concerning human resources and is also a strength for handling a diverse range of products and goods in our business.

Direct Marketing MiX has recognized individual differences and fostered a culture of using diversity to promote diversity and inclusion, and will continue to do so in the future.

We evaluate the abilities of executives and employees objectively in accordance with a fair evaluation system and, while respecting their skills and independence, assist their career formation by, for example, assigning the right people to the right positions.

Furthermore, in addition to group training and on-the-job training for executives and employees to acquire the specialized skills required in each field of business, we provide opportunities for them to be even more active through, for example, correspondence courses for self-study, e-learning, an in-house qualification system to measure the results of these activities, and assistance in the acquisition of qualifications.

	By rank				By objective		Common training
	Promoted employees	Current employees			Top management development	Women's empowerment
Top management		Awareness improvement training		Compliance training	Future top management development training	Women's empowerment training	Business skills ・PDCA cycle ・Marketing ・Communication ・Business etiquette ・Presentations ・Leadership ・Goal management ・Quantitative  management Other ・Insider trading  regulations ・Career design ・Diversity ・Corporate philosophy ・Information  management
Executive employees
	New manager training		Profitability awareness improvement training
Leaders	New SV training
	New TR training
General employees		General employee training
		New employee training
		Mid-career employee training

We believe that the ability of executives and employees to make full use of their skills regardless of gender enhances corporate value, and we actively support this.

We are taking measures to enable diverse work styles that give due consideration to the work-life balance including telecommuting, reduced working hours, and flextime tailored to the details of work of each employee with a focus on woman, who are more likely to be subject to limitations on work styles due to variation in lifestyles. In addition, our benefits programs include BaBee Mama, partnerships with company-led childcare centers to support employees who are returning to work by providing an environment where women with children can work with peace of mind by enabling them to leave their children at daycare centers near their workplaces.

In March 2021, we were placed second in the ranking of best companies for women within the Best Workplaces in Japan 2021 by the Great Place to Work^® Institute Japan. In the future, we will continue to develop work environments that empower women and make it easy for them to select flexible work styles tailored to the individual life conditions.

We promote understanding of and support for sexual minorities including LGBTQ individuals.

We hire a diverse workforce regardless of gender, age, and nationality and strive to create an environment where all employees can work with mutual respect for one another's values and circumstances. In 2019 we received Bronze certification under the Pride Index, a measure of workplace initiatives concerning sexual minorities including LGBT individuals established by work with Pride.

With the aim of enabling all executives and employees to demonstrate their full capabilities regardless of disability, we strive to enable individuals to perform work according to the disability classification and personal abilities. We will continue to provide support so that all personnel can work comfortably regardless of disability.

When hiring, we do not select human resources. Based on our value of establishing a diverse workforce and assigning the right person to the right position, we achieve diversity by hiring people without sorting them according to gender, age, nationality, or the hours when they can work. As a result, we have become a company that is selected by human resources, and many of our employees are parenting, caring for a family member, or working two jobs, or have a dream that they are pursuing while working in a way that suits them, regardless of whether they are regular or non-regular employees. We have created an environment where employees can maintain a good work-life balance and work sustainably with systems that allow employees to be compensated according to results and to advance their careers according to their individual abilities, even if a full-time employee seeks to work reduced hours.

We believe that functioning as a platform for those who have difficulty working in other companies for various reasons is our social role to be performed through business. Against the backdrop of flexible work schedules such as working three hours a day or one day a week and partnerships with company-led childcare centers is the desire to enable people with diverse social backgrounds, such as single parents, to work regardless of various restrictions. In recognition of these efforts, we have been certified as a Single-Family Support Certified Employer.

We believe that enabling executives and employees to perform their work in good health and safety and to demonstrate their full potential leads to corporate growth.

We endeavor to build workplace environments in which executives, employees, and cooperating persons can work safely, securely, and comfortably, enjoy good health both physically and mentally, and get lots of job satisfaction.

Furthermore, we arrange an environment that enables them to work flexibly and balance their job with parenting, nursing care, medical treatment, and so on, thereby helping everyone to work enthusiastically and fully display their abilities and achieving both corporate development and individual well-being.

Our business activities are supported by a variety of stakeholders including shareholders and investors, customers, business partners, creditors, local communities, and employees. The trust from these stakeholders is the foundation that enables the company to perform its mission as a business enterprise and achieve sustainable growth.

Based on this awareness, we fulfill our obligations as a member of society such as ensuring compliance and transparency. Furthermore, we respond to the expectations of stakeholders concerning our business activities to strengthen their trust while contributing to the development of a sustainable society and prosperous future and fulfilling our social responsibility as a company.

To raise corporate value over the long term, we respect the interests not only of shareholders, but a wide range of stakeholders including employees, customers, business partners, creditors, and local communities.

• •We proactively and dynamically address issues relating to social and environment problems.
• •We promote diversity including the empowerment of women and foster a corporate culture that sees diversity as a strength.
• •To quickly identify and rectify violations of laws and regulations by executives and employees, we established an internal reporting system, set up a consultation desk operated by an outside law firm, and properly operate both.

In addition to disclosures pursuant to laws and regulations, we properly disclose all information deemed to be material to stakeholders, such as management plans, management strategies, and management issues and strive to disseminate information that will contribute to constructive dialogue with shareholders, investors, and others.

We strive to create employment opportunities throughout our business.

In addition to hiring mid-career employees and part-time workers throughout the year, we also recruit recent graduates year-round. We also provide two opportunities for non-regular employees to become regular employees each year. We actively inform employees about registration as a regular employee and job opportunities for recent graduates via the company intranet and on the company's official social media accounts.

We post our Code of Conduct in Japanese and English in the company intranet and inform employees about it.

The Code of Conduct expressly indicates labor standards in 2. Respect for Individual and Job Satisfaction.

To raise employee awareness concerning human rights, we respond to incidents of harassment reported to the internal consultation desk by conducting harassment training for managers and executives led by the HR Department where they learn about trends and countermeasures based on specific case studies.

In FY 2020, there were 102 consultations and reports. The number of incidents reported is high because we intentionally created systems that facilitate reporting by anyone, but none of these incidents resulted in disciplinary measure. In half of the cases, employees were instructed to make improvements, and for the other half, no violation was found. To mitigate risks, guidance on improvement is provided even in cases of minor infractions.

					FY2020
					No. of reports
						No. of disciplinary measures	No. of guidance on improvement
Overall		Total no. of reports			102	0	51
			Compliance violations		51	0	51
				Internal rule violations	51	0	51
				Legal violations	0	0	0
			No violation		51	-	-
	1.Harassment	Total no. of reports			30	0	20
			Compliance violations		20	0	20
				Internal rule violations	20	0	20
				Legal violations	0	0	0
			No violation		10	-	-
	2.Work attitude	Total no. of reports			15	0	12
			Compliance violations		12	0	12
				Internal rule violations	12	0	12
				Legal violations	0	0	0
			No violation		3	-	-
	3.Work	Total no. of reports			25	0	3
			Compliance violations		3	0	3
				Internal rule violations	3	0	3
				Legal violations	0	0	0
			No violation		22	-	-
	4.Salary and commuting expenses	Total no. of reports			4	0	0
			Compliance violations		0	0	0
				Internal rule violations	0	0	0
				Legal violations	0	0	0
			No violation		4	-	-
	5.COVID-19 related	Total no. of reports			16	0	12
			Compliance violations		12	0	12
				Internal rule violations	12	0	12
				Legal violations	0	0	0
			No violation		4	-	-
	6.Other	Total no. of reports			12	0	4
			Compliance violations		4	0	4
				Internal rule violations	4	0	4
				Legal violations	0	0	0
			No violation		8	-	-

We strive to create work environments where employees, our greatest assets, can demonstrate their maximum capabilities, and we are proud of our high employee retention rate. In the future, we will continue to reinforce bidirectional communication and undertake a variety of measures to create work environments where employees can experience job satisfaction.

We recognize that the survival of local communities and society is an important issue for the sustainable development of the company, and we engage in social contribution activities rooted in local communities based on our corporate philosophy of "Take on what our society needs now."

For the Company, which has a mission of maximizing the sales and marketing results of our clients by using direct marketing methods, hiring people from a wide range of backgrounds without sorting by gender, age, nationality, or the hours when they can work, and so on by conducting "recruiting without selection" and continuously striving for the best match of diverse human resources and products is crucial for developing sales human resources who can demonstrate high performance, the foundation of our business.

The activities of diverse human resources engaged in a variety of work styles are directly linked to our positive business results. In addition to sports, which have universal rules not dependent on language, religion, or culture and can be enjoyed by people of diverse backgrounds to deepen mutual understanding, we also support a program that encourages reading at elementary schools in Osaka Prefecture, fundraising and donations that benefit children suffering from pediatric cancer, community contribution activities such as sponsorship of kids' rooms, and social welfare as priority areas of our corporate strategy. We believe that communicating with a diverse range of people in the community through our activities is crucial for recruiting diverse human resources, which is a strength in our business, and will lead to the sustainable development of the company.

We support the idea that local job creation and local procurement play important roles (ISO26000, etc.). Based on this concept, we strive to contribute to the economy and society through business activities such as local employment and procurement and to achieve sustainable development with local communities.