Material Issues

Specification of Materiality

The Direct Marketing MiX (DmMiX) Group (meaning both Group companies as a whole and specific Group companies; “the Company”) carried out an assessment of the social issues surrounding us and our stakeholders from the perspectives of both the impact on our business and the impact on stakeholders. As a result, we specified nine items of materiality and prioritized them in order of importance.

Based on the idea of double materiality, this materiality was approved and signed off by a meeting of the Board of Directors held in June 2022 after the gathering of opinions from the business divisions of the DmMiX Group, discussions in the Sustainability Committee, which includes outside members of the Board of Directors, and discussions with external stakeholders (knowledgeable persons).

Regarding the specified materiality, we have set key performance indicators and are promoting initiatives toward the solution of issues. In addition, in view of business and social changes, we carry out a review of our materiality every year.

Materiality Matrix

Awareness of Materiality

Seven Material Issues

Materiality Key Performance Indicators

No. Material Issues Target Items Target Timing and Values Progress as of December 31, 2022
1 ●Customer Satisfaction (Core) Implementation of NPS (Net Promoter Score®) NPS has been conducted annually since 2019, with results reflected in approximately 1-5% of the remuneration of the responsible parties Achieved
2 ●Job Creation and HR Development (Core) Through August 2023 1. Formulate career development programs for in-house personnel
2. Annual training hours
1. Scheduled to be completed by December 2023
2. Publication of results
1. Formulated career development programs by June 2023 that are currently being implemented
2. Achieved
After August 2023 1. Continue and review career development programs for in-house personnel
2. Annual training hours
1. One set of career development programs implemented each year
2. Publication of results
3 ●Job Satisfaction Through August 2023 Employee engagement survey scores Specific KPI values will be defined by August 2023 Achieved
After August 2023 Positive response rate to employee engagement survey 5% improvement over FY2023 by December 2025 -
4 ◇Information Security 1. Serious personal data loss
2. Implementation rate of information security education
1. 0 cases/year
2. 100%
1. Achieved
2. Achieved
5 ◇Ethics and Compliance 1. Serious violations of laws and regulations
2. Percentage of compliance training conducted
1. 0 cases/year
2. 100%
1. Achieved
2. Achieved
6 ●DX Promotion Number of people in the System Department 0.2% or more of operating staff in marketing business Achieved
7 ●Diversity and Inclusion 1. Percentage of women on the Board
2. Percentage of women at the top of executive departments (MD+SMD)
1. 30% by the end of March 2025
2. 20% by the end of December 2025
1. 20.0%
2. 16.7%
8 ◇Corporate Governance 1. Assessing the effectiveness of the Board of Directors
2. Ratio of independent outside members of the Board of Directors
1. Disclosure of annual summary of evaluation results
2. More than 50%
1. Achieved
2. Achieved
9 ◇Climate Change and Natural Disasters Group-wide CO2 emissions from electricity use, etc. Virtually zero CO2 emissions (carbon neutral) by 2030 Currently being worked on

●・・・Opportunities  ◇・・・Risks  (Core)・・・Our core material issues