We receive and handle personal information entrusted to us by client companies within the scope necessary to carry out contracted operations. This information remains under the management of the client company, and we bear the responsibility to manage it safely and appropriately.
This page outlines our policies and systems as a trustee in handling such entrusted information. We remain committed to transparent information management and to being a company that earns the continued trust of all stakeholders.

We handle personal information entrusted by client companies only within the scope of the purposes specified in the contracted operations. While the acquisition and intended use of such information are generally determined by the client company, we also make every effort to respect the intentions and rights of data subjects in our handling of information.

The personal information we collect directly is limited, and much of it is entrusted to us by client companies. Therefore, procedures such as consent to provide information (opt-in) and suspension of notifications (opt-out) are generally carried out through client companies. We provide technical and operational support for the implementation of these procedures.

Entrusted personal information is used for the following purposes:

– Execution of tasks entrusted by client companies (e.g., responding to inquiries, providing information on products and services, assisting with contract procedures)

– Statistical analysis aimed at improving service quality (conducted in anonymized form)

– Responding to requests from legal or governmental authorities

Upon request from an individual, we will appropriately respond—in coordination with the client company—to requests for disclosure, correction, deletion, suspension of use, cessation of third-party provision, or data portability. For more details on procedures and contact information, please refer to our Privacy Policy

We manage and retain personal information based on the following principles:

– Retention Period Principle
Personal information is retained only for the period necessary to perform operations based on contracts with client companies or as required by law. We do not retain personal information beyond that period.

– Deletion and Disposal Methods
Upon expiration of the retention period, data is securely deleted or disposed of in an unrecoverable manner. Paper documents are shredded or discarded in secure bins, and electronic data is erased using dedicated tools.

We do not use entrusted personal information for any secondary purposes (e.g., analysis, marketing) beyond the original intended use. If any secondary use is considered in the future, it will be carried out only with prior consent obtained through the client company.

– Scope of Disclosure
We do not provide personal information to any third party, including public agencies or subcontractors, unless required by law.

– Management of Subcontractors
When it is necessary to allow subcontractors to handle personal information, we ensure that appropriate confidentiality and security measures are in place through contractual obligations and proper oversight.

The contents of this page supplement our Privacy Policy and are applied in conjunction with it. We will continue to review and update this contents as laws and business practices evolve, striving for continuous improvement in our data protection efforts.